SAMS Go-Live Support Information
New SAMS is Going LIVE-July 6, 2026
The Illinois Office of Comptroller is committed to ensuring a smooth and successful transition to the new Statewide Accounting Management System (SAMS).
During the initial go-live period, the SAMS Hypercare Support Center will provide enhanced support to assist agencies with questions, troubleshoot issues, and help users successfully navigate the new system.
Whether you need technical assistance, guidance on business processes, or help locating training resources, our team is here to support you every step of the way.
Submitting a Support Request
To help us resolve your issue as quickly as possible, please provide detailed information when submitting your request.
Include the following whenever possible:
- A clear description of the issue or question
- The steps you completed before the issue occurred
- Any error messages received
- Screenshots or supporting documentation (if available)
- The business impact or urgency of the issue
Providing complete information allows the Hypercare team to quickly review, prioritize, and route your request to the appropriate support team.
Hypercare Support Hours: 8 am – 5pm Monday-Friday
Need Assistance?
The SAMS Hypercare Support Center is your central point of contact for all post-go-live support.
Please submit all SAMS-related questions and issues through the Hypercare Support Request Form. Your request will be reviewed and routed to the appropriate functional or technical support team for resolution.
The Hypercare team can assist with:
- Login and access issues
- System navigation and general "how-to" questions
- Transaction processing assistance
- Error messages and unexpected system behavior
- Business process guidance
- Training and learning resources
- Questions about reports, workflows, and approvals
Learning Management System (LMS)
Continue building your knowledge with the SAMS Learning Management System.
The LMS provides on-demand training and reference materials to help you confidently use the new system before and after go-live.
Available resources include:
- Self-paced SAMS training courses
- Job aids and quick reference guides
- Training videos and recorded demonstrations
- Frequently Asked Questions (FAQs)
Whether you're learning a new process or need a quick refresher, the LMS is available whenever you need it.
SAMS Modernization & Resources
Here you can find information and links for training available from the Comptroller's Office, as well as resources and forms related to the SAMS Modernization project. All training material is located in the Comptroller's Learning Management System (LMS).
Please note that in order to access the online trainings you must be an employee with the State of Illinois. If you are not a registered employee, you will be unable to login and view the trainings.
Training Portal
Training Login
To view SAMS training courses and access other training materials login to the Comptroller’s Learning Management System (LMS).
Resources
View the Accounting Bulletins below that reference the changes needed for the SAMS Modernization project.
The Comptroller’s Office uses a Learning Management System that houses all training documents, videos, and course material. If you have a log in, please click the link provided under the Training Portal section to go to the LMS system.
If you are not a registered user and do not have a log in, please contact SAMSMod@illinoiscomptroller.gov and request access. Please note you must be an employee with the State of Illinois or be a SAMS user in order to gain access to the trainings.
View the Accounting Bulletins below that reference the changes needed for the SAMS Modernization project.
The Comptroller’s Office uses a Learning Management System that houses all training documents, videos, and course material. If you have a log in, please click the link provided under the Training Portal section to go to the LMS system.
If you are not a registered user and do not have a log in, please contact SAMSMod@illinoiscomptroller.gov and request access. Please note you must be an employee with the State of Illinois or be a SAMS user in order to gain access to the trainings.
SAMS Mod Video Demos
SAMS Training
To help prepare SAMS users for the transition to the new system we have provided you with all the training knowledge that you will need to help prepare yourself. Review the training processes to identify your correct user type and courses needed to fully complete your SAMS training.
Our Training Process
Training Overview
The Comptroller's Office incorporates a mixture of training delivery methods and materials.
- Instructor-Led Training (ILT) - The student attends training with an instructor. Training is offered online or in the classroom at the Comptroller’s Office in Springfield, IL. Students will be able to select training dates in the Learning Management System (LMS).
- Web-Based Training (WBT) - Courses are available online in the LMS for the students to complete on their own schedule and at their own pace.
- Workshops - Informal short sessions where you can come and ask any questions, review specific processes, or go over any examples.
SAMS User Type
Training for New SAMS is based off your current SAMS security.
| Advanced Users: Vendor; Accounts Payable; Contracts/Obligations | Basic Users: All Others |
|---|---|
System Responsibilities:
|
System Responsibilities:
|
Training needed:
|
Training needed:
|
Do you have training questions or need to verify your SAMS User type? Reach out to us by emailing: SAMSMOD@illinoiscomptroller.gov.
Advanced SAMS Users - Course Work path
If you have identified yourself as needing advanced training, you will need to complete the following training path in the Learning Management System.
- Sign up to the Learning Management System (LMS) Opens in a new tab
- Take the
SAMS Getting Started- Navigational Overview & Inquiry- (TRN-GS-100)
Course - Complete the
SAMS Search & Inquiry Training
Course - Select and complete the courses that align with your SAMS security.
| Work in Current Screens | Courses Needed |
|---|---|
| C14 or C13 | SAMS-Accounts Payable-Agency (EX-AP-300) Course |
| PO, SUSF, or make modification/corrections to errors. | SAMS-Contracts & Obligations-Agency (EX-OC-300) |
| Enter in Master Agreements | SAMS-Contracts & Obligations-Include Master Agreements-Agency (EX-OC-301) |
| NVEN | SAMS-Vendor Management- Agency (EX-VEND-300) |
Here is a SAMS Mod How-To Guide Training Course Registration Opens in a new tab
Basic SAMS Users - Course Work Path
Users that only need the basic look up and inquiry searches should take the trainings below on our SAMS Modernization Webpage (no LMS sign up needed)
- Take the
SAMS-Getting Started Navigational
Course - Complete the
SAMS Search & Inquiry Training
Course
If you would like access to the SH2 SAMS Training Environment email SAMSMod@illinoiscomptroller.gov and we will provide you training credentials.
(Note: this is a training region we ask that you never use PII information or reset the password.)
SAMS Courses
SAMS Getting Started Course
This course introduces the basic components of the Modernized SAMS application, including a review of Business Roles, logging in, the Home Page Navigation, QuickLinks, Widgets, User Profile, the Primary Navigation Menu, and the Home Page Footer.
Note* - This course is a required pre-reqisite for all SAMS Courses and users.
Course Training Video: SAMS Getting Started Navigational Course
Related Job Aids for additional information:
SAMS Search & Inquiry Training
The SAMS Search and Inquiry training will be reviewing some of the basic look up and search features that are offered in the Modernized SAMS application.
Topics covered:
- Vendor search
- Vendor Certification
- Contracts Lookup
- Appropriations lookup
- Look up a warrant
& many more helpful searches!
Course Training Video: Search & Inquiry Training Video
Related Job Aids for additional information:
Crosswalks & Glossary Terminology
- SAMS Terminology Crosswalk Opens in a new tab
- Locating A Vendor's EFT Status Opens in a new tab
- SAMS Pages Crosswalk Opens in a new tab
- Working with Transactions Opens in a new tab
- Phase Status Guide Opens in a new tab
- Warrant Statuses Crosswalk Opens in a new tab
- Obligation Types, Codes & Unit of Measure Guide Opens in a new tab
- Obligation Event Types Guide Opens in a new tab
Questions about the SAMS Mod project?
Email: SAMSMod@illinoiscomptroller.gov